Refund Policy
REFUND POLICY
At June Mae Jewels, we aim to provide the best possible experience for our customers. Please review the following policy carefully to understand how returns and refunds work.
IMPORTANT INFORMATION
-
Cancellation requests are not accepted after 24 hours, as order processing begins after this time.
-
To be eligible for a refund, your order must meet all return conditions and be returned to us.
-
If you have any questions, please contact us at:
📧 support@june-maejewels.com
RETURN ELIGIBILITY
To qualify for a return:
-
The request must be made within 30 days of receiving your order.
-
The item must be unused, unworn, and in original packaging.
-
You must provide proof of purchase (receipt or order confirmation).
RETURN REQUIREMENTS
When requesting a return, you must provide:
-
Confirmation that your request is within the 30-day return period
-
Photos or videos if the item is damaged or defective
-
A valid tracking number after shipping the return
Returns without a tracking number will not be accepted, as we cannot verify receipt.
HOW TO REQUEST A RETURN
To start a return:
-
Email our support team at support@june-maejewels.com
-
Include:
-
Your order number
-
Photos/videos (if applicable)
-
Reason for return
-
If your return is approved, we will send you the return instructions and address.
⚠️ Items sent back without prior approval will not be accepted.
REFUNDS
-
Once we receive and inspect your return, we will notify you of the approval status.
-
If approved, your refund will be issued to your original payment method (PayPal or credit card).
-
Please allow time for your bank or payment provider to process the refund.
DAMAGES & ISSUES
Please inspect your order upon delivery.
If your item is:
-
Damaged
-
Defective
-
Incorrect
Contact us immediately at support@june-maejewels.com so we can resolve the issue.
WRONG ADDRESS OR CUSTOMER ERROR
We are not responsible for orders returned or lost due to:
-
Incorrect shipping address
-
Incomplete information provided by the customer
In such cases, the customer is fully responsible.
EXCHANGES
The fastest way to receive a different item is to:
-
Return your original item
-
Place a new order after your return is approved
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be eligible for return (if applicable).
CONTACT
For all return or refund inquiries, contact us: